Oclaro

Desktop Support Engineer (IDL)

KEY RESPONSIBILITIES:

  • Trouble shoot desktop / Laptop problems and solve the problem within the departments SLA
  • Maintain the Desktop PC’s , Printers, Fax Machines, Copies, Projectors
  • Ensure the integrity of the Desktop / Laptop software and data
  • Ensure desktop antivirus and data security
  • Ensure All users’ Desktop & Laptop issues are resolved within SLA
  • Provide out of Office support to key areas of the Business

REQUIREMENTS:

  • Good PC Knowledge
  • BSC in computing science or equivalent. MCSE certified. MCSBA is preferred
  • Familiar with current network protocols on client end, desktop software and operating systems
  • Ability to identify and resolve PC and software problems in a timely manner
  • Good in both oral and written English

Oclaro Inc. is an Equal Opportunities Employer.

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